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Refund and Returns Policy
Last updated September 27th, 2023
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TABLE OF CONTENTS
1. REFUNDS, RETURNS, AND EXCHANGES
2. RETURNS
3. DAMAGE AND ISSUES
4. EXCHANGES
5. REFUNDS
6. CONTACT US
1. REFUNDS, RETURNS, AND EXCHANGES
Certain programs in Gallery 130 may have a cost associated with them. In these cases, we understand that life events can cause the need to change, refund, or return costs or resources associated with an event, classes, course, or studio sessions.
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2. RETURNS
We have a generous return policy for items that have not shipped or occurred of 100% no questions asked. For any goods or physical merchandise, we have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@gallery130.org.
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Please note that returns will need to be sent to the following address:
740 13th St. Suite 221, San Diego, CA, 92101, United States.
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If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected. You can always contact us for any return questions at support@gallery130.org.
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3. DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
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4. EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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5. REFUNDS
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@gallery130.org.
In the case of a payment or payment plan for an ongoing event, class, or course, you will only be refunded for courses, classes, or sessions that have not occurred yet. For this you will need to contact support@gallery130.org and open a case for a partial refund.
6. CONTACT US
In order to resolve any issues regarding the Site or to receive further information regarding use of the Site, please contact us at:
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contact@gallery130.org or by post to:
Gallery 130 Inc.
740 13th St Suite 221
San Diego, CA 92101
United States
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